FAQs

SolonTek will never call a customer or anyone else over the phone or email asking for a payment. If someone is claiming to be from SolonTek asking for money this is a scam. Please report any unlawful behavior to www.solontekintegrity.com 

SolonTek serves Small, Medium and Enterprise organizations.  We are perfect for the small IT company, MSP, government contractor, and Enterprise who need an external consultant. Whether you need to make some quick security improvements or need technology solution guidance.  We provide a number of Cyber related IT services. 

Most of our work can be done remotely. For technical work that requires access to equipment, SolonTek Field Engineers are required to follow strict PPE, and CDC guidelines. We wear masks, wash our hands, and clean equipment before and after use. 

• SolonTek has a number of Sr. Executives who have various technical and administrative skills and are certified in a number of fields. They also have practical experience in building these solutions out in small teams to global enterprises. 
• The first thing we are going to do is sit down with you and understand your business. What do you do day to day. How do you accomplish it. Then we want to understand what your security requirements are. If there are regulatory compliances , we will help map those to an acceptable standard. 
• Next we recommend preforming a risk analysis of the entire scope of the project. This will allow us to determine a baseline on where you currently are in terms of resources, inventory (assets, information, accounts that we are protecting), tools that are currently in place, policies and processes, and we will see how that matches up to your business requirements.  
• From this we meet you where you are and will help you build a plan. The plan needs to be actionable so we will break this up over time and determine how many resources we need to dedicate to this, and an approximate timeline to mature. 
• Our experts help you execute the plan and provide Tier 4 technical support to apply technical controls to administrative controls. Provide incident response and detection support. We work with you, your MSP, internal IT teams, and whoever will be in charge of the various components of the program. Because all businesses are unique in resources, inventory, and complexity, we help implement a plan that works to meet your requirements at a budget you can afford. 
• Then we execute,  SolonTek will measure and keep track of your maturity with Board and Executive level metrics, as well as, quarterly readouts to the teams implementing the plan. 
• SolonTek will hold engagement meetings with all stakeholders on an as needed basis or an agreed cadence. If a technical control or controls need more effort SolonTek will meet with stakeholders weekly to help implement the controls. 
• Our partners and industry alliances help you choose the right tools, and deploy them. We have enterprise tools from vendors you know and trust. 
• We offer user awareness and training. Policy and procedure documentation assistance. 

SolonTek bills as we go. We let you know what various prices are during different stages of the engagement. After the first meeting we will provide you with a cost breakdown. We will go over resources and business requirements. Scope the project and you only pay for the services you are using during that billing cycle. We give you a 90-day net with a 3-year contract. If you want to pay monthly we do not require a contract, we are sure that you will be pleased with our services and continue to hire us month after month. Many of our solution partners and alliances provide financing. 

Whether you need to call us to verify you have not received a phishing email, or you need technical assistance, maybe you just have a question, we are here with Tier 1, 2, 3 and 4 level support. All of our contracts come with a basic level of 9am-5pm EST support and you can customize higher tiers based on your needs. 

• Patch certification and patching
• Threat monitoring and incident response
• Backup and recovery
• Identity and access Management
• Vulnerability scanning and reporting
• Vulnerability treatment and remediation
• Cyber engagement architects
• Risk assessments
• Field engineers
• Network and security operation center
• Third party patching
• Tool certification, training and deployment
• Measuring, reporting and monitoring
• End to end implementation and support
• Disaster recovery planning and drills
• Automation
• These are some of the most popular services............

All of our engineers, contractors and employees have had background checks, and are willing to take a client provided background check as required. All of our employees are US Citizens.