Frequently Asked Questions

Unfortunately, in our cyber centric world, an IT disaster is practically inevitable. When investing in a Managed Services provider, it is important that they are prepared  for a disaster. We would love to talk to you about a disaster recovery plan (DRP), including for larger data-sets, recovery point objections (RPO), and/or recovery time objections (RTO). We specialize in disaster recovery and business continuity. If you are a SolonTek Managed services customer with an Incident Response option, we will initiate Incident Response protocols and processes on your behalf. 

All of SolonTek's managed service contracts can be customized, and you only pay for the services you are using based on your specific needs. We pride our selves in serving small businesses and start-ups our managed service contracts can be for 30-day periods so that you can scale as you grow. Large and complex projects will need longer contracts depending on the resource commitments. All of our work is outlined in a service agreement, followed by a work completion order. All of our engineers follow the agreed upon Rules of Engagements signed by both the customer and SolonTek. At SolonTek it is part of our everyday culture to practice transparency. We never give you surprise fees and you always know what you are paying for upfront. If you are looking for break/fix or one time projects, you will know what the project costs before the work begins. 

SolonTek follows ISO 27001, ISO 9001, SOC1, 2, 3, NIST, HIPPA, GmP, and the Cyber security Maturity Model Certification (CMMC). At SolonTek we believe security begins at home, and makes us better Cyber Security Engineers. We will never trade long term wins for short-term gains. We bake security into our solutions and take Cyber Security very serious. Our automation & AI/ML algorithms allow us to make predicted insights into the impact, likelihood, exploit ability, and severity of a security breach, as well as, monitor systems against bad actors and anomalies. 

Our Network Operations Center (NOC) & Help Desk are located in RTP, NC. We provide 24/7 U.S. based support. Our back up  NOC and Help Desk are located in Denver, CO.